ATLC Terms and Conditions Services

1. Scope of Application

1.1 Unless otherwise specifically agreed in writing, these Terms and Conditions shall apply to the agreements entered into by ATLC and the Client concerning translation, including any other services and additional services provided.

2. Offer and Acceptance

2.1 When requesting ATLC to prepare an offer, the Client shall supply a finalized text for translation and specify the purpose and the target group, for which it is intended.

2.2 When requesting ATLC to prepare an offer, the Client shall also provide all such information, as may be of importance to the completion of the translation work, including (a) specification of the delivery format (e-mail, fax, electronic, and certified mail.) and (b) information concerning particular security requirements in terms of storage of source text and translation.

2.3 Where the Client requires ATLC to use software programs other than those normally used in the translation business, the Client shall make such programs available of ATLC for the duration of the translation work.

2.4 ATLC will then submit a quotation based on the provided information.

2.5 The transaction shall be governed by the agreement entered into by the parties and by ATLC General Terms and Conditions. Any subsequent alterations, including additions and additional agreements, shall be subject to ATLC express written acceptance.

3. Fee

3.1 unless otherwise agreed, ATLC fee shall be based on the translated text. ATLC will make an electronic count of the number of words, lines etc. using a recognized software program.

4. Payment

4.1 unless otherwise agreed, ATLC’s fee shall be payable in any of the required payment options of the company against the delivery of the translated text to the Client.

5. Refund Policy

An order can only be refunded if it has not yet been sent to a translator. It can be cancelled only within 5 hours after submitting the order. There is no cancellation, or a refund available after 5 hours of submitting your order request.

6. Confidentiality

6.1 ATLC shall maintain confidentiality regarding all matters that may come to his/her knowledge in the course of the assignment, unless such information is generally available to the public.

6.2 The duty of confidentiality shall not apply where ATLC is required by law to disclose confidential information.

7. Client Duties

7.1 The Client shall, to the extent possible, provide ATLC with all such additional material, as may be necessary for performing the assignment.